OK, this is a long one. First, a very public mea culpa - it was nothing short of arrogance, stupidity, rage and stinky poo-poo on my part that left the AT&T Tilt that I purchased in February absolutely destroyed earlier this week. I flat out slammed it down on a stone table top - hard - and destroyed the LCD touch screen. There was never an excuse for my behavior, and I've been suffering lament of the highest caliber over this for multiple reasons... but I digress.
So when I purchased this phone, the option to secure some form of accidental insurance coverage simply was not available. There are several devices beyond some unpublished price point for which AT&T and their partners (Lockline, now owned by Assuriant, et al) were unwilling to extend coverage. I called AT&T a few different times today to see if anyone could help me, as replacing this out of pocket simply would not be an option for me at full price, which with AT&T is $449.99. (Heaven forbid you purchase from someone other than AT&T - unlocked they price is $759.99!!!!)
I got a whole lot of, "Gee, that's really terrible. I wish there were more I could do." After thinking it over I was ready - I had resolved myself to calling one more time, but only to have the $80.00-per-month PDA Connect package removed from my account. DING DING DING! We're lose nearly $1K from our customer, what can we do? As luck would have it, Mr. Mark Gibson took my call and thought he could help me out. His first option was going to cost me $75.00... and in the end he discovered something about it that wouldn't let it fly - a good thing, as I was NOT going to give them any more money I don't have. We talked while he multitasked my issue and a couple of others... a genuinely nice fellow.
When the smoke cleared, Mark overnighted me a new device which will arrive tomorrow. It isn't costing me one red cent! In the service notes he explained that I was denied the ability to purchase insurance and as a one-time incentive to retain me as a customer they were replacing the device with the agreement that when it arrives I will call with the ESN and other important numbers, and add the $4.95 monthly fee for insurance that they now _DO_ offer... with a $125.00 deductible if I have to make a claim.
Wow... today is my lucky day. Let's call everyone else I've had issues with - starting with the bank!
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